1. Your Privacy
At Global House Estates, we are committed to respecting your rights and protecting your privacy.
This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Global House Estates or use our website at:
For questions relating to this Privacy Policy, please email us at:
Or write to us at:
Global House Estates
35a St Georges Road
London
SE1 6EW
2. About Global House Estates
GHE is a trading name of Global House Estates Ltd. whose registered number is 06821551 and Registered office is GHE 35a St Georges Road SE1 6EW.
3. How do we collect personal information about you?
We obtain personal information about you that you provide to us through our website, emails, telephone conversations, documents you provide to us or when you visit our office or website to:
- Enquire about specific properties for sale or for rent
- Ask us to Appraise your property
- Interact with us on our social media sites
We also obtain personal information relating to you using automated technical means when you visit our website.
4. What type of personal information is collected?
The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth, financial details, and any other information you choose to provide to us.
The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.
5. How long do we retain your personal information?
- We will not hold your information for any longer than is necessary and as a maximum no longer than 7 years after you have terminated as a client of our firm unless there is a lawful basis for retention. We are required by law to keep financial data for a period of 7 years.
- Should your data be inaccurate we will rectify this without delay.
- Should you wish us to delete your data at any point, please send us a written request (email or letter) stating your name, contact details and in which way you dealt with us*. This will be actioned within 28 days of your request unless there is a lawful basis for us to retain the information in which case you will be advised accordingly.
*You can send you written request to us by email or by post to the addresses provided in section ‘1. Your Privacy’.
6. How do we use your personal information?
We offer property services including but not limited to sales, lettings and property management. To provide such services, we may need to collect personal details such as: name, address, address history, contact details, bank details, bank statements, photographic ID, employment history, proof of ownership, invoices & statements, HMRC details, guarantor information, company details (contractors & suppliers). Withholding of the required data may result in an insufficient service being provided.
We may use the information that you directly provide to us in the following ways:
- To provide you with relevant information relating to the property search criteria you have provided to us.
- To provide you with the property services you have requested from us relating to the sale, let, and/or management of your property.
- To request your feedback about the services we have provided to you for us to improve the quality of our service.
- To notify you of any changes to the Terms and Conditions of our services.
- To verify your identity to fulfil our legal obligations.
We may use the information that we automatically collect using technical means through our website to:
- Administer our site and for troubleshooting, testing, research and statistical purposes. We use Google Analytics, a third-party website monitoring tool to monitor the use of our software and IT systems and improve our website.
- Measure or understand the effectiveness of our own advertising activity to improve the relevancy of our advertising.
- This automated collection of information may involve the use of cookies (please see our Cookies Policy for further details).
7. Who has access to your information?
We will not sell or rent your information to third parties. The data we hold about you is strictly for our business use only.
We may pass your information to third party service providers, including but not limited to: business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you.
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service of any contract we enter with them, and we require them to keep your information secure and otherwise use your information in accordance with applicable GDPR Regulations.
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
8. Your Rights regarding your Data
In this section we have summarised the rights that you have under Data Protection legislation. Some of the rights are complex, apply only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the Regulatory Authorities for a full explanation of these rights.
You have the right:
- To access the information we hold about you and certain information about our processing of it and your rights in relation to it.
- In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions.
- To rectify the information we hold about you.
- In certain circumstances, to restrict our processing of your personal information or object to us processing it. If you object, we will stop processing your personal information unless certain exceptions apply.
- Where our legal basis for processing your personal information is your consent or the performance of a contract and we process it by automated means, to be provided with the personal information we hold about you in structured, commonly used and machine-readable format and to transmit the information to another controller.
- To not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions.
- Where our processing of your personal information is based on your consent, to withdraw that consent at any time. If you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal.
To exercise any of these rights please email or write to us at the addresses provided in section ‘1. Your Privacy’.
If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/make-a-complaint
9. Security precautions in place to protect your information
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
10. Use of Cookies
Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.
Cookies allow us to provide important site functionality, so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy:
11. Links to other websites
Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.
12. Review of this policy
We keep this Policy under regular review. This Policy was last updated on 01 October 2020.
If we change our Privacy Policy, we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.
13. Further information
You can obtain further information about data protection laws by visiting the Information Commissioner’s Office website at: www.ico.org.uk
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